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Solutions Specialist
Irish Boat Shop
2021 - 2024 (Summer) | Harbor Springs, Michigan
Overview
Over three summers at Irish Boat Shop in Harbor Springs, Michigan, I developed comprehensive skills in marine operations, retail sales, and customer service. This role taught me the importance of attention to detail, problem-solving under pressure, and maintaining excellent relationships with customers. I operated various equipment and handled diverse responsibilities ranging from boat operations to retail sales.
Key Responsibilities
- Coordinated with team and boat owners to ensure timely launch and recovery of each boat
- Worked in retail fulfilling customers' needs ranging from apparel to marine-specific hardware
- Skillfully operated various pieces of equipment and tools including boats, tractors, trucks, and trailers
- Solved problems when boats were in distress and required immediate assistance
- Ensured fantastic customer service by going above and beyond to help customers and maintain good relationships
Skills Developed
Technical Skills
Rescue Boat Operations
Retail Sales
Equipment Operation
Marine Operations
Soft Skills
Customer Service
Problem Solving
Teamwork
Adaptability
Communication